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Resolving Complaints & Disputes

Any person may lodge a complaint with FDANZ concerning a member firm.

Complaints regarding Members must be received by the Association within 90 days of the date of the funeral. 

To discuss a complaint, in the first instance please try and resolve the issue with the firm involved, if you are unhappy with the outcome, please follow the below steps:

  1. Check that the Funeral Home is a member of FDANZ here
  2. The complaint must be in writing and supported by any statutory declaration or additional information FDANZ may require. 
  3. Please email FDANZ at and the FDANZ CEO will be in touch with you.‚Äč